Intercultural Management

Service Description

Course goal and learning outcomes This course aims to develop participants’ ability to (1) recognize and explain culturally related behaviour and business phenomena; (2) evaluate and make recommendations on culture-related management decisions; (3) use theoretical intercultural concepts to solve problems in international business cases; (4) increase the efficiency of diverse teams; (5) perceive a multi-cultural scene as an opportunity rather than a threat or liability; and (6) develop awareness of one's own cultural profile and strengths and weaknesses in intercultural business situations. Core competencies Competency 1: Critical thinking Competency 2: Problem solving Competency 3: Decision making Competency 4: Teamwork Competency 5: Adaptability Competency 6: Social awareness Competency 7: Relationship management Course plan Day 1: Basics of Intercultural Management – Definitions of culture – Different levels of culture (e.g. national, regional, corporate) – Effects of cultural differences in intercultural cooperation – Strategies for intercultural interaction (adaptation/reconciliation) Day 2: A framework for understanding human values and behaviours – Needs, values, and motives – Ethics and culture – Leadership and culture – Emotional intelligence – Cultural intelligence Day 3: Understanding national cultures – Determinants of culture – The model of cultural dimensions: Hofstede – Cultural style: Trompenaars – Social dimensions: GLOBE study Day 4: Business cases and lessons learned: – The importance of intercultural issues in different settings – Examples of success stories (M&As, joint ventures, projects) – Examples of failures (M&As, joint ventures, projects) – Lessons learned and strategies Day 5: Workshop Cancellation policy Full refund if requested 15 business days before the start of the course.

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